Thursday 18th December 2014
0800 169 2988
free from most landline phones
0300 123 4560
local cost from a mobile phone
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Contact us

There are a number of different ways you can contact us:

To report a repair during our office hours, please call us on the following numbers:

contact us
Our office opening hours are:
8.30am to 5pm, Monday to Thursday
8.30am to 4.30pm, Friday

You can also
email us your repair direct. 

Outside of our office opening hours, if you need to contact us to report an emergency repair please call 0151 355 0202

Housing Services 0151 373 2520

Anti-social behaviour
Estate management and grounds maintenance
Caretaking and cleaning
Tenancy management 

Income Management 0151 373 2560

Paying your rent
Former tenants arrears
Direct debits and standing orders

Other relevant contact numbers:

Gas Servicing 0151 357 8760

Trust HomeChoice 0300 123 9035

Supported Housing and Lifeline Services 0151 373 2565

Money Advice 0151 373 2530

Homeownership team - 0151 373 2515 / 2516

Streetscene - 0300 123 7026 (problems with maintenance of CWaC owned land for example over grown trees / open spaces etc)

For all other Cheshire West and Chester Council enquiries, please call 0300 123 8123, 8am to 8pm, Monday to Friday or visit their website.

By visiting our Ellesmere Port housing management office at (next to the bus station and opposite the library):

7-9 Civic Way
Ellesmere Port
CH65 0AX

Telephone: 0151 373 2500

By visiting us at Neston Library - staff are based at Neston Library who will be able to answer your questions or deal with any queries: 

Neston Library
Parkgate Road
CH64 6QE

Telephone: 0151 373 2589 

Opening hours at Neston Library are:
8.30am to 5pm, Monday to Friday